Refund policy

What happens with damaged products?

If you receive damaged goods, please do not discard them.

If possible, please snap a photo of the damage and send it to us at tassiewellness@gmail.com. We can then arrange to replace or swap the items, and we will organise for you to return the damaged items.

I have the wrong order. What should I do?

Please send us an email at tassiewellness@gmail.com we can figure out what went wrong and how to fix it for you. Please do not dispose of or open any incorrect products unless instructed to do so by us.

I don't want the product. Can I get a refund?

Please send us an email to let us know what's happening at tassiewellness@gmail.com
Please return the item to us within 30 days of ordering it (you’ll need to cover the shipping costs).
We’ll process your refund once we receive the item and notify you via email.

We have a limit of one return per month, and we can’t refund goods that have already been opened unless it’s a damage or quality issue (see the previous question).